Shipping policy

Shipping Policy

Processing Time

All orders are processed within 3–5 business days (Monday–Friday, excluding holidays) after payment is received. During peak periods (holidays, promotions, or live events), processing may take slightly longer — we'll note any delays on our homepage or in your order confirmation.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on real-time carrier rates, your location, and the weight/size of your order. You'll see the exact cost before completing payment.

Destination Estimated Transit Time*
United States 3–7 business days
International 7–21 business days

*Transit times begin after processing and are estimates provided by the carrier — not guaranteed delivery dates. Macawii is not responsible for carrier delays.

International Orders

We ship internationally. Please note:

  • Customs, duties, and taxes are the responsibility of the customer and are not included in the item price or shipping cost. These fees are collected by the carrier or customs office upon delivery.
  • International delivery times can vary due to customs processing, which is outside our control.
  • Some countries may have import restrictions on certain items — it's the customer's responsibility to check local regulations before ordering.

Order Tracking

Tracking information is sent via email once your order ships. If you haven't received tracking within 6 business days of ordering, please contact us at support@macawii.com.

Lost, Delayed, or Damaged Packages

  • Lost packages: If tracking shows no movement for 10+ business days (domestic) or 21+ business days (international), contact us and we'll help investigate with the carrier.
  • Damaged packages: Please contact us within 48 hours of delivery with photos of the damaged item and packaging.
  • Incorrect address: Macawii is not responsible for packages sent to an incorrect address provided by the customer at checkout. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment (additional shipping charges may apply).

Address Changes

If you need to change your shipping address, contact us at support@macawii.com as soon as possible. We can only make changes before the order has shipped.

Questions

For any shipping questions, reach out to us at support@macawii.com